guest directory
Hotel Aurora
plava laguna

Thank you for choosing Plava Laguna.

It is our honour to be your host during your stay in Umag at the Hotel Aurora Plava Laguna.

At Plava Laguna, we have been creating unique experiences since 1957. We nurture a tradition of hospitality and world‑class services that add up to a perfect holiday.

We do our best to make our guests happy 24 hours a day. During your stay with us, we will show you the natural beauty of Istria and the Adriatic, offer you local delicacies and excellent wines, and share with you the best of what Croatia has to offer.

We don’t want you to feel “at home” – we want your holiday to be a joyful retreat from your everyday life, a new and unforgettable experience you will enthusiastically tell everyone about when you return home. Let our vacation playgrounds fill your days with fun.

We hope the contents of this directory will help you find information during your stay, introduce you to the services we offer and help you choose experiences to make your stay even better.

We invest a great deal of effort in making Plava Laguna’s high service standards reflect on every moment you spend with us. Please feel free to contact our staff should you have any questions.

We wish you a pleasant stay!

Hotel Aurora Plava Laguna Staff

One club. Three destinations. Best offers.
Join Plava Laguna Club and start collecting points today!
For more information ask at the reception desk or visit plavalaguna.com/plava-laguna-club

The privacy and safety of your personal data is important to us. Please always keep your welcome card with you during your stay in order to protect your personal data and information. Your personal data is protected in accordance with the GDPR international standards. For more information, please visit plavalaguna.com/en/privacy-policy.

INTERNET

Wireless (Wi‑Fi) internet is available throughout the hotel. If you need help with connecting, please turn to our reception staff.

TELEPHONE

If you wish to make an external call, press 0.

If you wish to call another room, press 17 + the room number.

If you wish to call the reception, press 17510.

PRICES OF TELECOMMUNICATION SERVICES

The price of each telephone impulse is charged in accordance with the applicable price list.

Please contact the reception staff for additional information.

POSTAL SERVICES

You may leave your mail at the reception desk.

EMERGENCY TELEPHONE NUMBERS

EMERGENCY MEDICAL ASSISTANCE 194/112

FIRE DEPARTMENT 193/112

POLICE 192/112

INTERNATIONAL DIALLING CODES

0+0043 Austria

0+0039 Italy

0+0049 Germany

0+007 Russia

0+00386 Slovenia

0+0041 Switzerland

0+0044 Great Britain

0+0031 The Netherlands

0+0033 France

0+00420 Czech Republic

0+00421 Slovakia

0+0034 Spain

0+0032 Belgium

0+0045 Denmark

0+00380 Ukraine

In order to ensure you have a pleasant stay and to prevent any misunderstanding during your stay in our hotel, please observe the following house rules:

• Only a person who has registered at the reception desk may use the hotel accommodation.
• On the day of arrival, your room is at your disposal (check‑in) from 2 p.m.
• Short stays will be calculated and charged upon arrival and longer stays every seven days.
• All additional services used during your stay, such as phone, mini‑bar and similar, will be calculated subsequently and charged in accordance with the applicable price list.
• Upon arrival, please register your personal vehicle or motorcycle at the reception desk. Otherwise, we cannot be held liable for any damage that may occur in the hotel parking lot.
• For your privacy, there is a safety deposit box in your room. The hotel is not responsible for valuables left in your room. Please report any loss or any found items to the reception.
• In case of any problems in your room or other complaints, please contact the reception staff.
• For your own safety and that of your children, please observe all notices and prohibition signs, as well as any warnings from the hotel staff. Do not leave underage children unsupervised. Please report immediately any potential danger jeopardising the health and life of guests or hotel staff to our receptionists.
• Please take care of hotel property and equipment. Hotel inventory (linen, towels, etc.) must not be removed from the room. Please note that you are responsible for any damage caused by you or any person you are responsible for and that you are obligated to compensate the hotel for any damage caused by you or any person you are responsible for.
• Room visits are not allowed without the knowledge and approval of the reception staff.
• Pets are not allowed in the hotel.
• Smoking is prohibited in the indoor public areas of the hotel.
• Please do not disturb the peace and quiet of the hotel between midnight and 7 a.m.
• Please inform the reception staff of any early departure by 10 a.m. of the day before your departure. Otherwise, we will be obliged to charge you for the entire day.
• On the day of your departure, please vacate your room (check‑out) by 10 a.m. If you keep the room after this time, you will be charged for the entire day. If you wish to stay longer, please contact the reception staff.
• Any guests not following these house rules, and guests whose behaviour disrupts the peace and quiet of the hotel and disturbs other guests, will be asked to leave and the remainder of their stay cancelled. We will be obliged to charge for any intentionally caused damage. Guests are considered to be familiar with the house rules and to have accepted the obligations and conditions stated in them as soon as they check‑in. Please report any complaints during your stay to enable us to react and make your stay more pleasant.

CHECK-OUT

On the day of departure, please vacate your room (check‑out) by 10 a.m. If you keep the room after this time, you will be charged for the entire day. If you wish to stay longer, please contact the reception staff. In order to avoid queues at the reception desk early in the morning, you can settle your bill a day earlier.

CREDIT CARDS

You can use the following credit cards to pay your bill: Maestro, Eurocard/Mastercard, Diners, Visa, American Express.

PARKING

Upon arrival, please register your personal vehicle or motorcycle at the reception desk and pay the parking fee according to the valid price list.

FIRST-AID KIT

First‑aid kit is located at the reception desk. Due to legal restrictions, it is not allowed to administer drugs other than those found in the first‑aid kit. For more information on doctors and pharmacies, please refer to “Additional services” section.

WAKE-UP SERVICE

A wake‑up service is available. Please contact the reception staff.

MESSAGES AND MAIL

All mail or messages will be kept at the reception desk, where you can retrieve them at your convenience.

LOST AND FOUND

All lost items are stored. Please contact the reception staff for help.

LUGGAGE

For assistance with luggage and luggage storage service, please contact the reception.

* The list of TV channels and radio stations is subject to change without prior notice.

VALUABLES / SAFETY DEPOSIT BOX

Every room is equipped with a safety deposit box, in which you may store valuables.

Instructions for use are on the safety deposit box. The hotel is not responsible for valuables left in your room. Please report any loss or any found items to the reception.

DO NOT DISTURB

The “Do Not Disturb” sign hung on the outer doorknob of your room shall be respected fully. If you do not wish to answer phone calls, please inform the reception desk when you wish to receive them again.

LINEN AND TOWELS

A towel exchange service is available daily. Linen is replaced every 2 days or whenever necessary. In order to make your stay as comfortable as possible, our housekeeping staff will gladly help you if you need additional pillows, sheets, towels or toiletries.

To protect the environment and ensure rational energy consumption, please only leave the towels you wish to have replaced in the bathtub or shower.

Please contact the reception staff for additional information.

WASHING, IRONING AND DRY-CLEANING SERVICES

The form for washing and ironing clothes and the bag for clothes are in your closet. Please fill in the form clearly, keep the first copy for yourself and leave the other copy in the bag with the clothes. Leave the bag in a visible location in the room. Washing and ironing services are charged in accordance with the applicable price list. A dry cleaning service is available Monday to Friday, 7 a.m. to 2 p.m. Clothes will be returned on the next working day. Please contact the reception staff for additional information.

CHILDREN’S COT

Available at request and charged according to the valid price list. Please contact the reception staff.

POWER SUPPLY

Local voltage is 220 V.

AIR-CONDITIONING AND HEATING

To save energy and protect the environment, please keep windows and doors closed while cooling or heating your room. In case of any difficulty or doubt, please contact the reception staff.

PETS

Pets are not allowed in the hotel.

DAMAGE AND MALFUNCTIONS

Despite our constant supervision, the possibility exists that something in your room is not in working order. If this is the case, please inform the reception desk by 10 p.m. We will do our best to resolve the issue as soon as possible.

HOTEL RESTAURANT

Meals are served as follows:

Breakfast: 7.00 a.m. – 10.00 a.m.

Lunch: 12.00 - 14.00 p.m.

Dinner: 6.30. p.m. – 9.30 p.m.

LOBBY BAR

It is located in the hotel’s lobby and is open from 8 a.m. until 11 p.m.. Ideal for a cozy coffee and a favorite cake.

SNACK BAR BELLA VISTA

Open during the high season, depending on weather conditions. Sit back by the pool, order your favorite cocktail and enjoy! During lunch, do not miss the delicacies from our offer.

Working hours: 11 a.m. - 5 p.m.

PACKED LUNCH

If you are unable to use some of the meal services in our restaurants, please cancel your meal in exchange for a packed lunch one day in advance (by 8 p.m. at the latest) at the reception.

ACTIVITIES AND ENTERTAINMENT

Our entertainment programmes are organised only in the high season. The daily and weekly entertainment schedule is available on the information board in the lobby.

PLAYGROUND

It is located near the hotel garden. Please do not leave children unsupervised at the playground. Use of the playground is at your own risk.

SWIMMING POOLS

The hotel has 2 sweet-water swimming pools, of which 1 is for toddlers.

Working hours: 08. a.m. - 7. p.m.

SUN LOUNGERS

Take advantage of the free sun loungers at the swimming pool and at the beach. Sun loungers cannot be reserved. If you leave a towel on a lounger and do not appear for over one hour, the lounger will be considered free.

POOL AND BEACH TOWELS

The towel service is free of charge. Please get your Towel Card at the reception by leaving a security deposit of 15,00 €. You will receive your pool towel by presenting the TOWEL CARD to the swimming pool attendant. When you return the towel, you will be given the card back. Please return the card when you check out. Otherwise, we will withhold the security deposit of 15,00 €.

ATM

An ATM is located in the hotel lobby.

BANK AND POST OFFICE

Banks and post offices are located in the centre of Umag.

PHARMACY

The pharmacy is located in the centre of Umag.

DOCTOR / DENTIST

If you require the assistance of a doctor or dentist, please contact the reception staff. The doctor’s and dentist’s services are payable directly to the doctor or dentist.

EXCURSIONS

Due to the large number of excursion organizers, some of whom are unreliable, please buy excursions only from the representatives of your tour operator or travel agency in the lobby. This will help you avoid possible inconveniences and disappointment.

LOCAL TRANSPORT

The tourist train to the centre of Umag runs daily from April to September. For schedules, directions and further information, please contact the reception or the nearest Istria Experience point

TAXI / RENT-A-CAR

For information and reservations concerning car rental and other issues, please contact the reception staff.

BICYCLE

The hotel has a bicycle storage room. Please contact the reception staff.

HELP US PROTECT THE ENVIRONMENT

Plava Laguna is dedicated to environmental protection and sustainability – that is why we adopted our own sustainable business policy. Our goal is to reduce the impact of our facilities on the surrounding environment by implementing best practices and using natural resources carefully. We know you care about the environment, so we kindly ask you help us achieve our goals by complying with the following measures:

• Save water – Water is a rare resource that directly affects the environment, so let’s try and reduce our water usage wherever possible. Help us by closing the taps while you shampoo your hair or brush your teeth and using the short cycle when you flush the toilet.
• Save energy – Please turn off lights when you are not using them. As the temperature in the rooms is regulated by an automated climate control system, please keep all doors and windows closed to allow the functioning of the system.
• Reduce waste – Please put all waste and cigarette ends in the corresponding garbage bins.
• Recycle – Please put paper, plastic bottles and cans in the corresponding waste bins.
• Prevent water and soil pollution – To reduce the risk of pollution, please take care when using greasy liquids and fuels. In the event of an accident, please contact our staff, who will assist you and provide you with a grease absorbent material.
• Animal protection – Please do not feed the birds, cats and other animals in the resort, as this may seriously undermine their natural balance.

YOUR SAFETY

Please familiarize yourself with emergency evacuation routes and exits depicted in the plan on the entrance door. By acting responsibly, you contribute to your own safety and the safety of other guests and hotel employees.

Please be cautious and careful to prevent possible fires.

IN THE EVENT OF FIRE OR SMOKE IN THE ROOM

Call reception by dialling 13000, state your room number and give an accurate description of the situation. If the room is filled with smoke, cover your mouth, nose and eyes with a moist handkerchief or towel. Leave the room and close the door behind you. Follow the green signs in the hallways. Do not use the elevator as it will stop in the case of danger, but use the stairs as shown in the evacuation plan.

FIRE ALARM

If the door is not hot, open it carefully, leave the room and start walking towards the closest evacuation exit. Take your key with you, so you can return to your room if the evacuation route is inaccessible. If the hallway is filled with smoke, cover your mouth, nose and eyes with a moist handkerchief or towel. When escaping down smoky hallways, bend down, as the smoke is thinner near the floor. Follow the green signs in the hallways. Do not use the elevator as it will stop in the case of danger, but use the stairs as shown in the evacuation plan.

STAYING IN YOUR ROOM

If the door is hot, do not open it. Line the door and ventilation openings with moist towels, linen and clothes to prevent the inflow of smoke and poisonous gases. Call reception by dialling 13000 and tell the staff where you are. Stay calm and wait for further instructions. Stand by the window to be visible from the outside. Wait for the firemen.

FIRE PREVENTION:

• Do not smoke in bed.
• Do not empty ashtrays into the garbage bin.
• Do not leave electrical appliances turned on, or leave burning candles and similar items unattended.

Thank you for your understanding and cooperation.