guest directory
Apartments Stella
plava laguna

Thank you for choosing Plava Laguna.

It is our honour to be your host during your stay in Umag at Apartments Stella Plava Laguna.

At Plava Laguna, we have been creating unique experiences since 1957. We nurture a tradition of hospitality and world-class services that add up to a perfect holiday.

We do our best to make our guests happy 24 hours a day. During your stay with us, we will show you the natural beauty of Istria and the Adriatic, offer you local delicacies and excellent wines, and share with you the best of what Croatia has to offer.

We don’t want you to feel “at home” – we want your holiday to be a joyful retreat from your everyday life, a new and unforgettable experience you will enthusiastically tell everyone about when you return home. Let our vacation playgrounds fill your days with fun.

We hope the contents of this directory will help you find information during your stay, introduce you to the services we offer and help you choose experiences to make your stay even better.

We invest a great deal of effort in making Plava Laguna’s high service standards reflect on every moment you spend with us. Please feel free to contact our staff should you have any questions.

The staff of Apartments Stella Plava Laguna wishes you a pleasant stay!

One club. Three destinations. Best offers.
Join Plava Laguna Club and start collecting points today!
For more information ask at the reception desk or visit plavalaguna.com/plava-laguna-club

The privacy and safety of your personal data is important to us. Please always keep your welcome card with you during your stay in order to protect your personal data and information. Your personal data is protected in accordance with the GDPR international standards. For more information, please visit plavalaguna.com/en/privacy-policy.

INTERNET

Wireless (Wi-Fi) internet is available throughout the resort. If you need help with connecting, please turn to our reception staff.

TELEPHONE

If you wish to make an external call, press 0.

If you wish to call another apartment, dial 10 and the apartment number (e.g. for apartment 100, dial 10100).

If you wish to call the reception, dial 10901.

PRICES OF TELECOMMUNICATION SERVICES

The price of each telephone impulse is charged in accordance with the applicable price. Please contact the reception staff for additional information.

FAX

Fax facilities are available for a fee in accordance with the applicable price list. Please contact the reception staff.

POSTAL SERVICES

You may leave your mail at the reception desk.

EMERGENCY TELEPHONE NUMBERS

EMERGENCY MEDICAL ASSISTANCE 194/112

FIRE DEPARTMENT 193/112

POLICE 192/112

INTERNATIONAL DIALLING CODES

0+0043 Austria

0+0039 Italy

0+0049 Germany

0+007 Russia

0+00386 Slovenia

0+0041 Switzerland

0+0044 Great Britain

0+0031 Netherland

0+0033 France

0+00420 Czech Republic

0+00421 Slovakia

0+0034 Spain

0+0032 Belgium

0+0045 Denmark

0+00380 Ukraine

In order to ensure you have a pleasant stay and to prevent any misunderstanding during your stay in our resort, please observe the following house rules:

• Only a person who has registered at the reception desk may use the resort accommodation. On the day of arrival, your apartment is at your disposal (check-in) from 3 p.m.
• Short stays will be calculated and charged upon arrival and longer stays every seven days. All additional services used during your stay, such as phone and similar, will be calculated subsequently and charged in accordance with the applicable price list.
• Upon arrival, please register your personal vehicle or motorcycle at the reception desk. Otherwise, we cannot be held liable for any damage that may occur in the resort parking lot.
• There is a safe at your disposal at the reception desk. The resort is not responsible for valuables left in your apartment. Please report any loss or any found items to the reception. Safe is charged according to the valid price list.
• In case of any problems in your apartment or other complaints, please contact the reception staff.
• For your own safety and that of your children, please observe all notices and prohibition signs, as well as any warnings from the resort staff. Do not leave underage children unsupervised. Please report immediately any potential danger jeopardising the health and guests or resort staff to our receptionists.
• Please take care of resort property and equipment. Apartment inventory (linen, towels, etc.) must not be removed from the apartment. Please note that you are responsible for any damage caused by you or any person you are responsible for and that you are obligated to compensate the resort for any damage caused by you or any person you are responsible for.
• Apartment visits are not allowed without the knowledge and approval of the reception staff.
• Pets are allowed in the resort, for a fee.
• Smoking is prohibited in the indoor public areas of the resort.
• Please do not disturb the peace and quiet between midnight and 7 a.m.
• Please inform the reception staff of any early departure by 10 a.m. of the day before your departure. Otherwise, we will be obliged to charge you for the entire day.
• On the day of your departure, please vacate your apartment (check-out) by 10 a.m. If you keep the apartment after this time, you will be charged for the entire day. If you wish to stay longer, please contact the reception staff.
• Any guests not observing these house rules, and guests whose behaviour disrupts the peace and quiet of the resort and disturbs other guests, will be asked to leave and the remainder of their stay cancelled. We will be obliged to charge for any intentionally caused damage. Guests are considered to be familiar with the house rules and to have accepted the obligations and conditions stated in them as soon as they check-in. Please report any complaints during your stay to enable us to react and make your stay more pleasant.

CHECK-OUT

On the day of your departure, please vacate your apartment (check-out) by 10 a.m. If you keep the apartment after this time, you will be charged for the entire day. If you wish to stay longer, please contact the reception staff. In order to avoid queues at the reception desk early in the morning, you can settle your bill a day earlier.

CREDIT CARDS

You can use the following credit cards to pay your bill: Maestro, Eurocard/Mastercard, Diners, Visa, American Express.

PARKING

Upon arrival, please register your personal vehicle or motorcycle at the reception desk and pay the parking fee according to the valid price list.

FIRST-AID KIT

First-aid kit is located at the reception desk. Due to legal restrictions, it is not allowed to administer drugs other than those found in the first-aid kit. For more information on doctors and pharmacies, please refer to “Additional services” section.

WAKE-UP SERVICE

A wake-up service is available. Please contact the reception staff.

MESSAGES AND MAIL

All mail or messages will be kept at the reception desk, where you can retrieve them at your convenience.

LOST AND FOUND

All lost items are stored. Please contact the reception staff for help.

LUGGAGE

For assistance with luggage and luggage storage service, please contact the reception.

* The list of TV channels and radio stations is subject to change without prior notice.

VALUABLES / SAFE

There is a safe at your disposal at the reception desk. The resort is not responsible for valuables left in your apartment. Please report any loss or any found items to the reception. Safe is charged according to the valid price list.

DO NOT DISTURB

The “Do Not Disturb” sign hung on the outer doorknob of your room shall be respected fully. If you do not wish to answer phone calls, please inform the reception desk when you wish to receive them again.

CLEANING

Apartments are cleaned at your request in accordance with the applicable price list. Please contact the reception staff for all information.

LINEN AND TOWELS

Linen is replaced every 3 days and this service does not include bed making. In order to make your stay as comfortable as possible, our housekeeping staff will gladly help you if you need additional pillows, sheets, towels or toiletries. To protect the environment and ensure rational energy consumption, please only leave the towels you wish to have replaced in the bathtub or shower.

Please contact the reception staff for all additional information.

WASHING AND IRONING SERVICES

The form for washing and ironing clothes and the bag for clothes are in your closet. Please fill in the form clearly, keep the first copy for yourself and leave the other copy in the bag with the clothes. Leave the bag in a visible location in the apartment. Washing and ironing services are charged in accordance with the applicable price list. Please contact the reception staff for all additional information.

CHILDREN’S COT

Available on request. Please contact the reception staff.

KITCHEN

The kitchen is equipped with cookware and tableware, electric stove with 2 burners, microwave oven, coffee maker and refrigerator.

POWER SUPPLY

Local voltage is 220 V.

AIR-CONDITIONING AND HEATING

To save energy and protect the environment, please keep windows and doors closed while cooling or heating your apartment. In case of any difficulty or doubt, please contact the reception staff.

PETS

Pets are allowed for a fee according to the applicable price list. Owners are obliged to supervise and leash their dogs. They are also obliged to make sure that their pets do not pollute public areas and resort in general. Owners have to clean after their pets and dispose of waste in appropriate containers. Please place a “DOG IN THE APARTMENT” sign on the outside of the apartment entrance door.

DAMAGE AND MALFUNCTIONS

Despite our constant supervision, the possibility exists that something in your apartment is not in working order. If this is the case, please inform the reception desk by 10 p.m. We will do our best to resolve the issue as soon as possible.

BUFFET RESTAURANT

Meals are served as follows:

Breakfast: 7 a.m. – 10 a.m.

Dinner: 7 p.m. – 9 p.m.

RESTAURANT Ô GRILLE

Open during the main tourist season, depending on weather conditions. Enjoy a daily selection of Mediterranean delicacies, seafood and fish specialties.

Kitchen working hours: 12.00 - 17.00, 20.00 - 22.00

Bar opening hours: 12.00 - 23.00

FAST FOOD CAPITANO

Open during the main tourist season, depending on weather conditions. Don’t miss the delicacies from our offer.

The working hours of the pool bar are 11.00 - 18.00.

RESTAURANT AL MARE

Open in the high season, except in case of bad weather. Order a coffee or a drink and enjoy yourself in the beautiful ambience.

Bar working hours 07.00 - 21.00

Kitchen working hours 12.00 - 16.00

PACKED LUNCH

If you are unable to use some of the meal services in our restaurant, please cancel your meal in exchange for a packed lunch one day in advance (by 8 p.m. at the latest) at the reception.

ACTIVITIES AND ENTERTAINMENT

Our entertainment programmes are organised only in the high season. The daily and weekly entertainment schedule is available on the information board next to the reception desk.

PLAYGROUND

Please do not leave children unsupervised at the playground. Use of the playground is at your own risk.

SWIMMING POOLS

Outdoor swimming pools with sea water are open daily from 10 a.m. to 7 p.m.

SUN LOUNGERS

Take advantage of the free sun loungers at the swimming pool. Sun loungers cannot be reserved. If you leave a towel on a lounger and do not appear for over one hour, the lounger will be considered free. Sun loungers at the beach are available for a fee.

ATM

Located at the reception.

PHARMACY

The pharmacy is located in the centre of Umag.

DOCTOR / DENTIST

If you require the assistance of a doctor or dentist, please contact the reception staff. The doctor’s and dentist’s services are payable directly to the doctor or dentist.

SUPERMARKET

Basic groceries and daily press available. Situated next to the reception.

EXCURSIONS

Due to the large number of excursion organizers, some of whom are unreliable, please buy excursions only from the representatives of your tour operator. This will help you avoid possible inconveniences and disappointment.

LOCAL TRANSPORT

In summer, the apartment resort is connected with the town via tourist train. Tickets can be purchased directly from the transport company and timetables can be checked at the reception.

TAXI / RENT-A-CAR

For information and reservations, car rental and other issues, please contact the reception staff.

HELP US PROTECT THE ENVIRONMENT

Plava Laguna is dedicated to environmental protection and sustainability – that is why we adopted our own sustainable business policy. Our goal is to reduce the impact of our facilities on the surrounding environment by implementing best practices and using natural resources carefully. We know you care about the environment, so we kindly ask you help us achieve our goals by complying with the following measures:

• Save water – Water is a rare resource that directly affects the environment, so let’s try and reduce our water usage wherever possible. Help us by closing the taps while you shampoo your hair or brush your teeth and using the short cycle when you flush the toilet.
• Save energy – Please turn off lights when you are not using them. As the temperature in the rooms is regulated by an automated climate control system, please keep all doors and windows closed to allow the functioning of the system.
• Reduce waste – Please put all waste and cigarette ends in the corresponding garbage bins.
• Recycle – Please put paper, plastic bottles and cans in the corresponding waste bins.
• Prevent water and soil pollution – To reduce the risk of pollution, please take care when using greasy liquids and fuels. In the event of an accident, please contact our staff, who will assist you and provide you with a grease absorbent material.
• Animal protection – Please do not feed the birds, cats and other animals in the resort, as this may seriously undermine their natural balance.

YOUR SAFETY

Please familiarize yourself with emergency evacuation routes and exits depicted in the plan on the entrance door. By acting responsibly, you contribute to your own safety and the safety of other guests and employees. Please be cautious and careful to prevent possible fires and use the fire extinguisher only if you are trained to extinguish the initial fire.

IN THE EVENT OF FIRE OR SMOKE IN THE APARTMENT

Call reception by dialling 10901, state your apartment number and give an accurate description of the situation. If the apartment is filled with smoke, cover your mouth, nose and eyes with a moist handkerchief or towel. Leave the apartment and close the door behind you. In case of initial fire, find the nearest fire extinguisher, remove it from the cabinet and approach the fire. Pull out the pin, take the connecting rubber tube and start extinguishing the fire by pressing down on the valve handle. Stand at least 1m away from the fire. Point the nozzle at the base of the fire and stop the powder discharge by manipulating the valve handle.

HOUSEHOLD APPLIANCE FIRE

• pull the plug from the socket or break the electric circuit on the switch ar fuse
• or use fire extinguishers for initial extinguishing (powder, CO2)
• do not try to extinguish the plugged in appliances with water
• leave the extinguishing of high-voltage devices (transformers) to the fire-fighters.

BURNING OIL IN A POT OR FRYING PAN

• turn off the gas and/or electricity on the stove
• protect your hands, head and exposed body parts
• cover the fire with a lid, fireproof blanket or wet cloth (cotton, wool)
• do not extinguish with water (can cause the splashing of burning oil and serious burns)
• once the fire is extinguished, do not touch anything until it cools down.

FIRE PREVENTION:

• smoking is not permitted in enclosed areas.
• do not empty ashtrays into the garbage bin.
• do not leave electrical appliances turned on, or leave burning candles and similar items unattended.

Thank you for your understanding and cooperation.